Collection of Personal Information

We collect personal information from clients and their families, as necessary, to provide high-quality nursing and healthcare services. This information may include but is not limited to:

Name, date of birth, and contact details.

Health information, medical history, and current health conditions

Medicare or health insurance details

Emergency contact information

We only collect personal information that is reasonably necessary for the provision of our services, and we will always obtain consent before collecting any sensitive information.

Use of Personal Information

We use the personal information we collect for the following purposes:

Providing nursing and healthcare services tailored to your needs.

Communicating with clients and their families regarding appointments, treatment plans, and other healthcare-related matters

Managing accounts, billing, and payments

Complying with legal and regulatory requirements

Disclosure of Personal Information

We may disclose personal information to third parties in the following circumstances:

With your consent or at your direction

To healthcare professionals involved in your care

To government agencies or regulatory bodies as required by law

To our trusted service providers who assist us in delivering our services (e.g., IT support, billing services)

We will never sell or rent your personal information to third parties for marketing purposes.

Security of Personal Information

We take reasonable steps to ensure the security of your personal information and protect it from unauthorized access, use, or disclosure. This includes implementing appropriate physical, technical, and administrative safeguards to secure the information we collect and store.

Access and Correction

You have the right to access and correct the personal information we hold about you. If you would like to access or update your information, please contact our Privacy Officer using the details provided below.

Complaints

If you believe that we have breached your privacy rights or have concerns about how we handle your personal information, please contact our Privacy Officer using the details provided below. We take privacy complaints seriously and will investigate and respond to complaints promptly.

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this Policy periodically for changes

Last updated: 08/02/2024

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.